Frequently Asked Questions
We have gathered the questions most often asked about the services of the Ankara-based Holland Tercüme. If you can’t find your answer, just reach out.
You can send your questions by WhatsApp or e-mail and get a reply within minutes.
General Questions
What is the difference between certified translation and a notarized translation?
A certified (sworn) translation carries the signature and stamp of an authorised sworn translator; notarization is the notary’s official attestation of that translation. Public institutions, consulates and courts most often require notarization. We assess which one you need free of charge, based on the institution you will submit to, and prevent unnecessary expense.
Do I need to bring my document in person?
It isn’t necessary. A legible scan or photo is enough to begin. Only a few official procedures that require the original mean you would need to bring or courier it; we flag this upfront. We work remotely with clients across the country.
How fast is delivery?
Most documents are delivered within 1–2 business days, and we offer a same-day option for urgent work. The only real driver of turnaround is volume and language pair. On large projects we can split the work and deliver in stages so you are not kept waiting.
Do you also handle the apostille?
Yes. After notarization we follow the apostille (or, for non-Hague countries, consular legalization) on your behalf in Ankara and make the document internationally valid. You do not need to run between the governor’s office, district office or courthouse — we manage the entire chain.
How can I pay?
You can pay by bank transfer/EFT and other common methods. Individual jobs are usually paid before work begins; for corporate clients we offer periodic (monthly) invoicing under a framework agreement. The full amount is clear at the quote stage.
How is the confidentiality of my documents protected?
Information security is a core principle: we sign an NDA with anyone who requests one and keep your files on secure systems accessible only to authorised experts. When the work is done your data is destroyed at your request. This care is one reason law firms and public bodies choose us.
What happens if there is an error in the translation?
We make all in-scope corrections free of charge and stand behind the work we deliver. Our priority in case of any dissatisfaction is not a refund but bringing the translation fully in line with your expectations and the receiving institution’s requirements.
Will an institution abroad accept your translation?
Yes. Documents prepared with a sworn translator’s certification, notarization and apostille carry international validity. Based on whether the destination country is party to the Hague Convention, we determine the correct approval chain from the start and deliver the document in the format the relevant institution expects.
In which languages do you provide service?
In more than 50 languages, led by English, German, Dutch, Flemish, Arabic, Russian and Chinese.
Do you work online?
Yes; you can send your document digitally from anywhere in Türkiye and run the whole process remotely.
Have Questions? Get in Touch
We are happy to answer anything about your certified translation before we begin. Reach us by phone, WhatsApp or e-mail and we will clarify everything from the right approval type to turnaround, based on your specific case. Transparency is a constant part of how we work, from first contact to delivery. A specialist project advisor is ready to plan the best solution with you.
The right partner for your documents
We manage your entire sworn translation, notarisation and apostille process from a single point — accurately and on time.