Refund & Cancellation Policy

Cancellation Terms

If translation has not started, you can cancel free of charge and receive a full refund of any advance. If it has started, a fee accrues in proportion to the completed part and the remainder is refunded.

Revision Rights

In-scope correction requests on the delivered translation are met free of charge; our priority is to bring the translation in line with your expectations rather than to refund.

Refund timing

Approved refunds are processed as quickly as possible, according to your payment method.

Exceptions

For documents where notarization/apostille has been completed with your approval, official fees paid to third-party authorities are outside the refund scope.

certified translation: Our Workflow

To make quality a matter of process rather than luck, we apply a consistent flow that protects both speed and accuracy:

1. Assessment: We review the document and confirm scope, price and timing.
2. Translation: A subject-matter specialist handles the work.
3. Revision: An independent reviser checks terminology and meaning.
4. Certification: Notarization and apostille are arranged where necessary.
5. Delivery: Your document reaches you ready to submit.

For urgent cases, our expedited track shortens turnaround without compromising quality.

Our Quality Process: ISO 17100 and Three-Stage Control

We run every project in line with ISO 17100, the most widely recognised translation-quality standard. It ensures that certified translation is never left to a single person’s discretion:

Translation: by a subject-matter, native-level translator.
Revision: an independent reviser compares source and target sentence by sentence.
Final QA: a closing quality and formatting check before delivery.

This three-stage structure secures our zero-error principle and terminology consistency; our translation memory keeps the same terms identical even across separate documents.

Confidentiality, Trust and Accountability

Documents that reach us during certified translation often contain personal data, trade secrets or legally sensitive information. Confidentiality is not an add-on for us — it is the foundation of the work; on request we sign an NDA before starting.

Your documents are stored on 256-bit encrypted infrastructure, and everyone on our team is bound by a confidentiality undertaking. At the end of the project your data is, at your request, permanently deleted.

Why Choose Us?

What sets Holland Tercüme apart are measurable, concrete advantages:

Expert team: specialists in law, medicine, technical and academic fields, at native level.
Consistency: translation memory and term bases keep your documents aligned.
Confidentiality: NDA and 256-bit encrypted infrastructure.
Speed: delivery on the promised date, without delay.
Single point of contact: we manage translation, notarization and apostille end to end.

Our goal is not to finish a single job but to be the first reliable name you think of whenever you need translation.

Frequently Asked Questions

What is the difference between certified translation and a notarized translation?

A certified (sworn) translation carries the signature and stamp of an authorised sworn translator; notarization is the notary’s official attestation of that translation. Public institutions, consulates and courts most often require notarization. We assess which one you need free of charge, based on the institution you will submit to, and prevent unnecessary expense.

Do I need to bring my document in person?

It isn’t necessary. A legible scan or photo is enough to begin. Only a few official procedures that require the original mean you would need to bring or courier it; we flag this upfront. We work remotely with clients across the country.

How fast is delivery?

Most documents are delivered within 1–2 business days, and we offer a same-day option for urgent work. The only real driver of turnaround is volume and language pair. On large projects we can split the work and deliver in stages so you are not kept waiting.

Do you also handle the apostille?

Yes. After notarization we follow the apostille (or, for non-Hague countries, consular legalization) on your behalf in Ankara and make the document internationally valid. You do not need to run between the governor’s office, district office or courthouse — we manage the entire chain.

How can I pay?

You can pay by bank transfer/EFT and other common methods. Individual jobs are usually paid before work begins; for corporate clients we offer periodic (monthly) invoicing under a framework agreement. The full amount is clear at the quote stage.

How is the confidentiality of my documents protected?

Information security is a core principle: we sign an NDA with anyone who requests one and keep your files on secure systems accessible only to authorised experts. When the work is done your data is destroyed at your request. This care is one reason law firms and public bodies choose us.

What happens if there is an error in the translation?

We make all in-scope corrections free of charge and stand behind the work we deliver. Our priority in case of any dissatisfaction is not a refund but bringing the translation fully in line with your expectations and the receiving institution’s requirements.

Will an institution abroad accept your translation?

Yes. Documents prepared with a sworn translator’s certification, notarization and apostille carry international validity. Based on whether the destination country is party to the Hague Convention, we determine the correct approval chain from the start and deliver the document in the format the relevant institution expects.

Get Your Free Quote Now

If you are wondering what your certified translation will cost and when it will be ready, don’t wait. Share your document and we will offer the most suitable solution with a clear price and a realistic delivery date. For urgent matters we can also consider our same-day option. Our quote is completely free and places you under no obligation.